Year Round
WHAT'S IN IT FOR ME?

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
  
• Save on meals across resort restaurants and cafés, including Starbucks.
  
• Receive exclusive discounts at all Blue Mountain-owned retail stores.
  
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
  
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.
  

FULL-TIME, YEAR-ROUND WITH HEALTH AND DENTAL BENEFITS

SALARY RANGE OF $73,000 to $83,000

WHAT WILL I BE DOING?

The Manager of Culture and Learning helps create the environment that inspires our people to deliver unforgettable moments for every guest who visits. By cultivating a vibrant culture rooted in purpose, collaboration, and fun, you bring our service philosophy to life and ensure our team members feel empowered, engaged, and excited to be part of the journey.

• Designing and leading engaging training experiences that inspire service excellence and reinforce the connection between team member engagement and memorable guest experiences.
  
• Developing and maintaining a Guest & Employee Experience Strategy, using insights, feedback, and service trends to strengthen our culture of hospitality.
  
• Ensuring departments have the tools, resources, and training needed to consistently deliver extraordinary service and achieve organizational goals.
  
• Championing a positive, high-performing workplace environment where teams feel supported, empowered, and equipped to do their best work.
  
• Creating and delivering programs, events, and learning opportunities that bring team members together around purpose, connection, and fun, fostering strong engagement, retention, and return seasons.
  
• Cultivating collaboration across departments to bring our mission to life and elevate the overall resort experience for both guests and team members.
  

WHAT DO WE NEED FROM YOU?

We are looking for someone who brings both strategic thinking and a passion for people-someone who believes great culture is the foundation of exceptional service.

• 8-10 years of leadership experience, ideally within tourism, hospitality, or guest-focused environments.
  
• Outstanding communication, interpersonal, and service leadership skills.
  
• A strategic mindset with the ability to connect culture, service excellence, and operational results.
  
• Strong analytical abilities to interpret feedback and trends, turning insights into meaningful improvements.
  
• Exceptional attention to detail, with a natural ability to notice and resolve potential guest or employee experience detractors.
  
• A deep appreciation for the values of authenticity, purpose, collaboration, and empowerment.
  

*This role is being posted to fill a vacant position

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.