Year Round
WHAT'S IN IT FOR ME?

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
  
• Save on meals across resort restaurants and cafés, including Starbucks.
  
• Receive exclusive discounts at all Blue Mountain-owned retail stores.
  
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
  
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.
  

Salary starts at $72,000

Full-Time, Year-Round with Health and Dental Benefits

• Full-time hours with weekend work required
  
• Participation in our Annual Incentive Program
  

WHAT WILL I BE DOING?

The Manager, Guest Services & Rentals sets the stage of the guest and employee experience journey-setting the cultural tone, inspiring your team, and ensuring every guest experience is seamless and memorable. This leadership role blends operational excellence with people-first leadership. You'll oversee the operational, financial, and employee performance of the Guest Services & Rentals department, while championing high standards of service, memorable experiences, and meaningful team engagement.

• Leading the daily operation of Guest Services & Rentals, ensuring team members consistently deliver exceptional service and memorable guest interactions.
  
• Setting the cultural tone for revolutionary guest experiences by uniting your team around purpose, fun, and accountability.
  
• Fostering strong collaboration across resort departments, building trusted relationships that drive seamless guest experiences.
  
• Overseeing departmental performance, including labour management, scheduling, guest experiences, and a revenue portfolio of $5M+.
  
• Analyzing trends and performance, preparing reports, enforcing policies, and provide insights and recommendations to senior leadership.
  
• Ensuring operational readiness by aligning resources, developing training, and maintaining clear communication that supports service delivery and achieves OKRs.
  
• Designing and delivering engaging programming and training and onboarding that promotes employee engagement, retention, and return rates.
  
• Supporting talent growth by participating in recruitment, selection, onboarding, and development of both frontline employees and leaders.
  
• Leveraging technology and systems to streamline processes, manage guest information, and enhance service quality.
  
• Planning and managing seasonal inventory, ensuring ticketing, passes, and rental supplies are appropriately available.
  

WHAT DO WE NEED FROM YOU?

We're looking for a confident, people-focused leader who thrives in a fast-paced service environment. You bring:

• Minimum 5 years of supervisory or management experience, ideally in hospitality, resort, tourism, or service-based environments.
  
• Natural leadership skills with a genuine passion for developing people and building strong, high-performing teams.
  
• College or University-level education, or an equivalent combination of education and experience.
  
• Hands-on experience developing, leading, and executing processes within a customer-focused service environment.
  
• Strong communication, organizational, and problem-solving skills with a guest-first mindset.
  

*This is a new position with Blue Mountain Resort

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.