Year Round

Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Things that are important to us:

• Safety as a cornerstone.
• Share our passion - every day.
• Always act with integrity.
• We work as a team.
• Aim for best.
• Balance our social, fiscal, and environmental responsibilities.

Things that are important to you:

• The opportunity to build lifelong friendships with staff and guests from around the world.
• Working for a company that stands behind its mission, vision, and values.
• An inclusive and rewarding company culture where employees are valued and supported.
• Explore and work at a world-class mountain destination.
• Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
• Work with hospitality professionals that take pride in providing a high-end guest experience.
• An opportunity to grow and learn in a work environment that promotes feedback and development.
• Discounts with brand partners and on CMH merchandise.
• Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

Visit www.cmhheli.com/jobs to learn more.

Position Title: Office Administrator, Part-Time

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Manager, Executive Administration

Location of Work: Banff, Alberta

Job Status: Part-time, Hourly

FLSA Status: Non-Exempt

Number of Positions: 1

Direct Reports: 0

Date of Last Review: May 2025

Desired Start Date: Late May 2025

Posting Close Date: This posting will remain open until a suitable candidate is found. Earliest closing date is May 19, 2025.

Position Overview

The Office Administrator, Part Time is the first point of contact for our CMH guests. The primary function of this role is to receive and direct incoming calls, manage the reception area including deliveries and walk-in visitors, and provide administrative support through data input, ordering office supplies, and maintaining office equipment. This position is part-time and paid on an hourly basis. The schedule primarily consists of Fridays and Saturdays, along with occasional coverage for time-off needs. Due to the nature of this opportunity, there is no option for this role to work remotely.

Essential Duties and Responsibilities

• Receive and direct incoming calls in a friendly and efficient manner.
• Coordinate all aspects of inbound and outbound mail distribution.
• Assist with weekly organization of Heli-Huddle meetings.
• Maintain office equipment including service calls, supplies needed and equipment contracts.
• Coordinate the processing and shipping of lost and found items.
• Reconcile petty cash for reception.
• Distribute and track passes for the CMH Ski Pass Program and reconcile month-end usage.
• Process invoices, make office-related purchases, and month-end reconciliation.
• Open and close the CMH office on Bear Street as required.
• Maintain accurate office directories and contact lists.
• Manage all aspects of pricing, ordering, and delivering office supplies.
• Coordinate office maintenance, cleaning, and off-site storage contracts.
• Support new employee onboarding with office keys, nameplates, and business cards.
• Manage the company out-of-office calendar.
• Planning support for various events across CMH.
• Process and validate guest waivers, as needed.
• Assist the Guest Services and Inside Sales teams with administrative support, as needed.
• Help support implementation of CMH health and safety initiatives.
• Help support implementation of CMH sustainability initiatives.
• Train, participate in and provide support, as required, during emergency response situations.
• Support guests and employees in the field program during area visits, as needed.

Minimum Qualifications

• Post-secondary education or equivalent specialized training in a related field.
• Experience in the ski industry, preferred.
• Experience or understanding of various outdoor activities, preferred.
• Minimum 2 years' experience working in an administrative capacity.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

• Demonstrates integrity, discretion, and independent problem solving.
• Has demonstrated exceptional attention-to-detail, with accurate data-entry skills and abilities.
• Able to communicate in an effective and timely manner over the phone, in-person, and in written communication.
• Ability to communicate professionally and appropriately respond to inquiries from guests, partners, and stakeholders.
• Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.
• Proven ability to maintain confidentiality and professional working relationships with peers.
• Technical proficiency in Microsoft Office, primarily Outlook, as well as an ability to learn other relevant software platforms.
• Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
• Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.
• Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
• Sees projects through to completion including follow-up on any identified issues.
• Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
• Effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.

Working Conditions

• Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business.
• This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis.
• CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive hourly rate starting between $21-$24 will be provided, along with 4% vacation pay and opportunities to heli-hike and heli-ski as available. Further details will be discussed in a personal interview.

Benefits and Perks:

• Health and dental benefits eligibility.
• Group Savings Plan eligibility.
• Paid personal/sick days.
• IKON Pass Eligibility.
• CMH Ski Pass Program.
• Pro Deals with our Brand Partner affiliations.
• Opportunities to heli-hike and heli-ski, as available.

**CMH is an equal opportunity employer**