Seasonal (Seasonal)

Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Things that are important to us:

• Safety as a cornerstone.
• Share our passion - every day.
• Always act with integrity.
• We work as a team.
• Aim for best.
• Balance our social, fiscal, and environmental responsibilities.

Things that are important to you:

• The opportunity to build lifelong friendships with staff and guests from around the world.
• Working for a company that stands behind its mission, vision, and values.
• An inclusive and rewarding company culture where employees are valued and supported.
• Explore and work at a world-class mountain destination.
• Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
• Work with hospitality professionals that take pride in providing a high-end guest experience.
• An opportunity to grow and learn in a work environment that promotes feedback and development.
• Discounts with brand partners and on CMH merchandise.
• Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

Visit www.cmhheli.com/jobs to learn more.

Position Title: Transfer Coordinator, Banff

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Manager, Guest Logistics

Location of Work: Banff, Alberta

Employee Type: Full-time, seasonal from late-June to early-September

FLSA Status: Non-Exempt

Number of Positions: 3

Date of Last Review: April 2025

Anticipated Start Date: June 15, 2025

Posting Close Date: This posting will remain open until all positions have been filled. The earliest closing date will be April 25, 2025.

Position Overview

Transfer Coordinators are CMH's first contact with guests while travelling from key meeting points to CMH staging areas. As the CMH representative on board the motor coach, responsibilities include a variety of administrative and safety-related tasks, as well as logistics management and customer service.

The Transfer Coordinator is a seasonal/casual position. The CMH Summer season runs from late June to early September. This position calls for schedule flexibility throughout the operating season.

Essential Duties and Responsibilities

• Complete trip reports, activity program forms, and safety requirements.
• Circulate digital guest feedback survey.
• Communicate transportation updates with the lodge and department manager.
• Act on guest requests and inquiries.
• Host guests with confidence and a positive, outgoing presence.
• Solve logistical challenges and adapt to changes in a solution-focused manner.
• Help support implementation of CMH health and safety initiatives.
• Help support implementation of CMH sustainability initiatives.
• Train, participate in and provide support, as required, during emergency response situations.
• Support guests and employees in the field program during area visits, as needed.

Minimum Qualifications

• Post-secondary education in tourism, preferred.
• Experience as a tour guide or group leader, or equivalent experience in the service industry.
• Experience with high-end or luxury customer service, preferred.
• Experience in the outdoor industry, preferred.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

• Demonstrates integrity, discretion, and problem solving.
• Has demonstrated attention-to-detail, with accurate data-entry skills and abilities.
• Able to communicate in an effective and timely manner over the phone, in-person, and in written communication.
• Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.
• Proven ability to maintain confidentiality and professional working relationships with peers.
• Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms.
• Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
• Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.
• Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
• Sees projects through to completion including follow-up on any identified issues.
• Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
• Uses industry and company expertise to advance CMH's goals and values while enhancing the guest experience.
• A passion for customer service excellence and providing a high-end guest experience.
• Take pride in hard work, strive for excellence, and anticipate guest needs.
• Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.

Working Conditions

• Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business.
• This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis.
• CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive hourly rate will be provided, along with 4% vacation pay and potential opportunities to heli-hike as available after 160 days worked. Further details will be discussed in a personal interview.

Benefits and Perks:

• Medical and dental benefit eligibility after 160 days worked.
• Group Savings Plan eligibility after 160 days worked.
• Paid personal/sick days.
• Pro deal affiliations with Brand Partners.
• Opportunities to heli-hike and heli-ski, as available.
  
  **CMH is an equal opportunity employer**