Guest Services Representative RETURNING STAFF ONLY - Winter 26-27

Seasonal
Welcome to Schweitzer-where passionate mountain recreation pros work hard and play harder. Known for our friendly, inclusive culture, we're growing thoughtfully to enhance mountain access and village life. Join the Schweitzer difference and help shape our future.

Perks include:

• Free Alterra Mountain Resort pass

• Employee housing

• Discounted onsite childcare

• Accrued paid sick leave

• 401(k) match

• Great discounts and access to pro deals

• Depending on employment status you could qualify for full medical benefits, vacation time, and paid parental leave.

Employment Status: Full Time or Part Time Seasonal

Wage Range: $14.00 to $16.00

Minimum Age: 16

Background Check Required: No

Driver Verification Required: No

Position Summary:

Perform sales transactions and order fulfillment for ticket and/or season pass products using a computer. Interact with many guests both face to face and through phone conversations.

Requires working weekends and holidays.

Essential Functions and Major Responsibilities:

• Process sales and order fulfillment through our Point of Sale computer system, including processing discounts, coupons and other product specials.
• Sell daily lift ticket products as well as season long products, including parking, lockers and season passes.
• Answer phone and return calls on our Guest Service phone line.
• Balance cash and card transactions within the daily till and point of sale.
• Handle both positive and negative guest interactions with grace and composure. Maintaining a helpful and empathetic demeanor.
• Strong knowledge of Schweitzer and all product offerings including village activities and special events.

Specific Job Skills:

License/Certifications - None

Technical - Computer skills required with previous point of sale system experience, cash handling, 10-key typing

Physical Capabilities - Should be able to stand/walk for full 8 hour shift

Additional - Strong public relations and guest service background and ability to multi-task in a fast paced environment.

Education/Related Experience:

Minimum education required - English reading, writing and verbal communication plus basic math required.

Minimum time in related position - Previous guest service experience preferred.